Project organisation simulation model demonstrating how the ‘experience‘ of waiting is more important than the actual ‘time‘ spent waiting. 7 min read.
Motivated by client complaints of long project cycle times requires careful project service design considerations to reduce cost to serve. 5 min read
Motivated by client complaints to reduce project congestion requires careful economic consideration to balance increased staffing costs. 5 min read.
Motivated by the economic need to have resources, 100% utilised causes unintentional client congestion and excessive project delays. 5 min read.
Understanding and solving customers queuing for service is important. Queuing theory helps to analyse and design an optimal system. 3 min video.