Project organisation simulation model demonstrating how the ‘experience‘ of waiting is more important than the actual ‘time‘ spent waiting. 7 min read.
Opportunity Loss of Project Wait Times
Long Project Cycle Times Increase Costs
Motivated by client complaints of long project cycle times requires careful project service design considerations to reduce cost to serve. 5 min read
Economically Maximise Project Resource
Motivated by client complaints to reduce project congestion requires careful economic consideration to balance increased staffing costs. 5 min read.
Minimising Project Congestion & Delays
Motivated by the economic need to have resources, 100% utilised causes unintentional client congestion and excessive project delays. 5 min read.
Project Services Queuing Theory
Understanding and solving customers queuing for service is important. Queuing theory helps to analyse and design an optimal system. 3 min video.