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Motivated by client complaints to reduce project congestion requires careful economic consideration to balance increased staffing costs. 5 min read.
Motivated by the economic need to have resources, 100% utilised causes unintentional client congestion and excessive project delays. 5 min read.
Ideally project arrival & delivery times would be certain. In reality, both are uncertain resulting in long queues & wait times that frustrate clients.
Understanding and solving customers queuing for service is important. Queuing theory helps to analyse and design an optimal system. 3 min video.